Ability to Adjust How Complaints Go into SDM
You can now adjust how complaints go into SDM including setting the method of complaint.
Building upon the tradition started last year, why not count down to Christmas with the Housing Online 2021 My Home Advent Calendar? Each working day through Advent, we'll be unveiling a new tip or trick to help enrich your My Home experience. We can't offer you an advent chocolate behind each window, but perhaps we can show you something that will bring you some joy well into 2022 and beyond.
Staff Property Section
Introducing the new staff property section.
SDM Manager Codes
You can now link staff users to SDM manager codes.
My Home Support Pages
Our Help Centre has a dedicated My Home area which can help you make the most of your My Home.
Tenant On-boarding (My New Home)
My New Home offers a way to allow new tenants to begin their tenancy using digital services.
Bedroom Field Addition
The number of bedrooms a property has can now be made visible on the tenant dashboard.
Registration Options
There are some different options for allowing tenants to register and access My Home depending on the needs of your organisation.
Proxy Users
The ‘proxy users’ module allows users other than tenants to login and access accounts on behalf of tenants with their permission.
Staff Viewing Diary Entries
Staff can now view diary entries on My Home.
Board Module
The Board Module adds a separate and dedicated Board Members area to My Home.
Alternative Diagnostic Tools
Housing Online now has a repairs diagnostic tool that allows you to build your own logic trees to suit your organisation.
Microsoft Login
If you use Microsoft 365, we can now add a staff Microsoft login for My Home.
Ability to Edit a Diary Entry
You can now edit a diary entry from My Home.
Notices
The ‘Notices’ module allows notices to be added to a tenant’s My Home account to advise them of information or important events.
Reports
There is a Reports option in the administration menu which contains prebuilt My Home reports.
Ability to Search for Former Tenants
There is now the option to search for former tenants on My Home.
Dynamic Forms
Dynamic forms are for staff to use and are accessible on My Home against tenants, properties, or jobs.
New Admin Template
We have a new admin template available for My Home which has been designed to help staff navigate more easily.