Introducing Dan Martin
In the first week of January this year, the team at Housing Online was further strengthened with the addition of Dan Martin.
These Homes Passes 5000 Lettings Milestone
In September this year, a significant milestone in These Homes history was passed as the 5000th home was allocated.
Keeping your customer data safe: how data protection is built into My Home’s DNA
In April 2024, the Information Commissioner issued a reprimand to a Scottish housing association for infringing UK GDPR during the launch of their new customer portal. We look at how Housing Online takes steps to secure customer data in My Home.
Housing Online and Designer Software Partner to Boost Staff and Customer Experience
Housing Online and Designer Software are excited to announce a new strategic alliance that will bring together two industry-leading products: HomeMaster and My Home.
The My Home Contractor Portal: a My Home Webinar
For Housing Online’s third webinar, the focus was all on the My Home Contractor Portal and how to deliver a win:win benefit of easily-achieved efficiencies for both landlord and contractors.
'From Tenant Connection to Engagement: Harnessing My Home's Potential': a My Home Webinar
The representatives of 17 different Housing Associations joined us at Housing Online and our five guest speakers on 30th October 2023 for the second My Home webinar to discuss driving tenant engagement.
Join us for 'From Tenant Connection to Engagement: Harnessing My Home's Potential': a My Home Webinar
Your invitation to join us for the second My Home webinar: 'From Tenant Connection to Engagement: Harnessing My Home's Potential' on Monday 30th October 2023 at 2pm.
Scottish Housing Day 2023 - Celebrating Housing as a Career
The theme of this year’s Scottish Housing Day is “Celebrating Housing as a Career”. We take a look at hardworking Social Housing staff and the role Housing Online plays in making their lives a little bit easier.
When It Comes to Your Website, Accessible Design Is Good Design
When it comes to your website, accessibility is not just a legal requirement, it’s a moral imperative. We take a closer look at what accessibility actually means, why it’s so much more than a legal obligation and why accessible design is good design.
Equalities Data Collection in My Home - Webinar
Housing Online’s first webinar saw the representatives of 11 Scottish Housing Associations come together to discuss data protection law and the collection of Equalities data within the My Home portal.
“Design is how it works”: Ark Housing and the Importance of Mindful Design
A mindful design is one of the most important aspects of any website, but it is also one of the least understood. For Ark Housing Association’s new website, we made sure that design was at the heart of everything.
Values: You Are What You Eat
Every soulless multinational corporation claims that it lives by its values, can it ever really be true? Tim looks at Housing Online’s values and discusses how they form a vital part of our company DNA.
The Cost of Living Crisis: Surviving ‘Interesting Times’
There’s an ancient curse that says, “may you live in interesting times”. Well, we’re certainly experiencing all that and more as we head into 2023. Tim has a look at the cost of living crisis and finds some reasons to be hopeful.
A Conversation with… Dan Blake
In the first of an occasional series of conversations with key customers about the challenges and opportunities facing the Housing sector, Phil chats with Dan Blake, Executive Director, Customer Experience at Berwickshire Housing Association.
These Homes: Collective Strength in Numbers
It’s been more than a year now since These Homes, Housing Online’s Digital Lettings service, was launched in collaboration with a collective of seven Housing Associations. We take a look at how the service has performed and ask how it feels to be one of the three additional Housing Associations who joined us after the system went live.
Scottish Housing Day 2022 - Sustainable Housing
On 14 September this year, we are delighted to join many of our customers in the celebration of the seventh annual Scottish Housing Day. The theme this year is sustainable housing.
Hybrid Working, or How I Learned to Relax and Embrace the New Normal
Tim, our project manager investigates synchronous and asynchronous ways of working and explains why the new normal really isn’t so different from the old normal after all.
Hannibal Lecter and the Lost Art of Wine-Pairing a Personality Test
Can a personality typing test ever reveal the real you? Tim, our project manager, takes a closer look at Hannibal Lecter’s wine pairing choices to find out.
The rock and roll lifestyle of the operations director
Sarah, our Operations Director, reflects upon the trials and tribulations of getting recruitment right in a small company and passes on a few valuable tips that she’s learned along the way.
Introducing James Wright
Housing Online are delighted to welcome to the team our newest recruit, James Wright.
My Home Advent Calendar 2021
Every working day between 1st December and Christmas, we’ll be showcasing a tip, trick or piece of functionality that might just enhance your whole My Home experience.
Be the Change
As the COP26 Climate Change Conference in Glasgow approaches, we look at how even the smallest contribution to reducing our carbon emissions could be crucial
Scottish Housing Day 2021: Housing and the climate emergency
On 15 September this year, we are delighted to join many of our customers in the celebration of the sixth annual Scottish Housing Day. The theme this year is housing and the climate emergency.
Good Project Management? It’s no joke
Project Manager jokes? We’ve heard them all before. We examine why a good project manager is no laughing matter.
A New (Ab)normal
2020 is a year doomed to live long in our memories. Will we ever return to our old lives, or has the world now changed forever? Is the way we live now destined to be our new (ab)normal?
Introducing… These Homes
Housing Online are delighted to announce the launch of These Homes, a Digital Lettings Service designed to give tenants improved access to affordable rented properties across Scotland.
Reliably Opinionated
In a world that is increasingly data rich but information poor, we discuss why it’s good to have a trusted friend with an opinion.
Counting down to Christmas with the My Home Advent Calendar
Every working day between 1st December and Christmas, we’ll be revealing a new tip to help enhance and improve your My Home experience.
Upgrading our Security Best Practices
As part of our ongoing commitment to security best practices, Housing Online will raise the minimum standards of the cryptographic protocols we use to provide communications security across our network.
Accessibility Matters
The accessibility of websites and services is always important, but you may have heard about it a lot more than usual over the last few weeks. Why might this be?
Scottish Housing Day - 16 September 2020
On 16 September this year, we are delighted to join many of our customers in the celebration of Scottish Housing Day.
My Home during lockdown
What do you do when it is no longer possible for people to pop into your office to pay their rent?
Introducing Kat Higgins
Housing Online are delighted to welcome Kat Higgins into our growing team.
Things to consider when using Facebook to communicate and engage with tenants
A recent article in Inside Housing looked at the use of social media, especially Facebook, to engage with tenants. We look at a few important things to consider when using Facebook in this way.
Home Working: A Beginner’s Guide
A month on from joining the Housing Online team, Tim outlines the lessons he’s learned from his first few weeks as a home worker.
Virtual meeting tips
As a fully remote company we rarely have meetings face to face, indeed most of our work is completed virtually. Over time we have become more experienced and knowledgeable on how to make virtual meetings work for all participants, and we share some of these tips here.